Delivery and payment
You can pay for your order by a bank card on the site or in our showroom.
Delivery of orders in Ukraine
You can self-pick up your order from our store at 4/6 Antonovycha Street in Kyiv during our store's working hours.
Delivery of the orders across Ukraine is carried out by the Nova Poshta service from Monday to Friday. Delivery time is 1-3 days.
Delivery cost to the Nova Poshta branch:
- for orders over 3000 UAH — free of charge;
- for orders up to 3000 UAH — paid by the customer (UAH 45 to UAH 120).
Customer is responsible for paying the courier delivery fees according to the Nova Poshta rates. Waybill numbers are generated automatically; please, follow the notifications from the courier service.
In certain cases, we are able to provide day-to-day taxi delivery within the city of Kyiv. Contact us via our Instagram page @gunia_project for inquiries about this option.
Delivery of international orders
nternational shipments are carried out by the courier service Ukrposhta EMS. The product price on the international version of the website includes the delivery cost, so customers do not need to pay for shipping additionally.
The estimated delivery time depends on the destination country and can range from two to four weeks. Information regarding shipments and tracking numbers will be sent to the customer's specified email address. If you have not received information about the delivery of your order, please contact our support service via firstname.lastname@example.org, mentioning the order number in the email.
Due to the russian military aggression, we do not ship orders to russia and belarus.
Upon arrival in the destination country, international orders may be subject to customs duties and taxes imposed by the customs service of the destination country. Please, carefully review the customs clearance rules and the cost of customs payments for your destination country before placing an order. From our side, we cannot predict or take responsibility for additional or customs payments. However, we are always here for you, sharing our experience and answering additional questions if you contact us via email@example.com.
Return / exchange procedure
You can exchange the items within 14 days from the date of purchase.
In Ukraine, the exchange of items can be done through courier service.
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