Terms of use

Gunia Project is a brand of exceptional objects, handcrafted on the basis of cultural heritage. At GUNIA, we’re reviving forgotten techniques in a way that resonates, making craft visible to the world. 

Each collection is a unique combination of design-thinking, deep ethnographic research, and artisanal craftsmanship.


Brand integrates authentic elements of traditional culture into modern design objects, blending both old world and new Ukrainian style. The brand is inspired by, but doesn't replicate, folk art.

Payment for orders

Orders can be paid for by bank card directly on the website using the Monobank payment system.

If you have any problems with payment, please contact us and we will help you complete your order:

- Instagram: @gunia_project

- Phone: 0800332331

- Telegram: @gunia_care

- Email: customer@guniaproject.com

Delivery/pick-up of orders in Ukraine

Pickup

You can pick up your order yourself from our store in Kyiv at: Zolotovorítska St, 2A. during store hours.

Working hours:

Mon–Sat: 10:00 – 20:00

Sun: 11:00 – 20:00

Before visiting the store, wait for confirmation of the readiness of your order from our managers.

Delivery by Nova Poshta

Terms of delivery to a branch/post office and courier delivery by Nova Poshta:

- When ordering for an amount up to 5000 UAH - paid by the client at the carrier's rates;

- When ordering for an amount of 5,000 UAH or more - free.

Delivery times:

- Shipping is from Monday to Friday;

- Expect your order to ship within 1-2 business days.

TTN numbers are generated automatically. Please monitor messages from the courier service.

Taxi delivery (Kyiv and Lviv)

Possible in exceptional cases with same-day delivery.

The cost of taxi delivery is paid by the buyer.

To order this service, please contact:

- Instagram: @gunia_project

- Phone: 0800332331

- Telegram: @gunia_care

Order insurance

We make sure that your order arrives in perfect condition. That is why every shipment via Nova Poshta is insured for the full amount of payment.

If your package was damaged or lost during delivery, don't worry! We are ready to help resolve the situation.

Here's what you need to do:
- In case of damage or loss, contact the Nova Poshta branch where you received the parcel.
- Together with a Nova Poshta employee, draw up a claim act. This is an important step to officially record the problem. In this case, Nova Poshta will be obliged to compensate you for the amount of damage caused.
- Tell us about the situation:
Email: customer@guniaproject.com
Telegram: @gunia_care

Important! Please check the parcel upon receipt. So that we can help, do not forget to fill out a claim form immediately upon receipt of the parcel.

We are always here if you have any questions or need our help!

International order delivery

We offer international delivery worldwide, except to Russia, Belarus, the temporarily occupied territories of Ukraine, and any other territories where delivery is restricted or unsafe.

Carriers. International orders are shipped via DHL or Nova Poshta Global. Where a choice of carrier is available at checkout, you may select your preferred option. If no choice is offered, the Seller will select the carrier at its discretion based on the destination and order details.

Cost of delivery. The cost of delivery, including all applicable taxes and import duties, is included in the product price. You will not be charged any additional shipping fees, taxes or customs duties upon delivery.

Delivery times. Delivery times depend on the destination country and typically range from 2 to 4 weeks. These are estimates and may vary due to customs procedures, carrier operations or other circumstances outside our control.

Tracking. Once your order has been dispatched, shipping information and a tracking number will be sent to the email address provided with your order. If you have not received dispatch information, please contact us at customer@guniaproject.com indicating your order number.

General terms of return and exchange:

We strive to ensure our customers' comfort and satisfaction throughout their shopping experience. If necessary, you may exchange or return a product in accordance with the conditions outlined below.

This page explains how returns, exchanges and refunds work for international orders placed on guniaproject.com. This Return and Exchange Policy should be read together with our Terms and Conditions.

1. 14-DAY RETURN RIGHT

You have the right to withdraw from your Order within 14 calendar days of receiving the Products, without giving any reason and without incurring any penalty.

The 14-day withdrawal period starts from the day you, or a third party indicated by you, receive physical possession of the Products. If your Order is delivered in separate shipments, the period starts from the day you receive the last item.

HOW TO EXERCISE YOUR 14-DAY RETURN RIGHT:

Send an email to customer@guniaproject.com clearly stating your intention to withdraw, including your Order number and the Products you wish to return. You must send this email before the 14-day period expires.

REQUIREMENTS FOR RETURNED PRODUCTS:

To be eligible for a refund upon withdrawal, returned Products must meet the following requirements:

• The Product has not been used beyond what is necessary to establish its nature, characteristics and functioning (i.e. handling comparable to what would be permitted in a physical store, such as trying on a garment or examining an item).
• The Product has not been washed, dry-cleaned or altered.
• The Product is free from stains, odours, cosmetic residue, perfume or any other signs of use.
• All original labels, tags and stickers are in place and undamaged.
• The Product is returned with its original packaging, where applicable.
• The Product is accompanied by proof of purchase (Order number or payment confirmation).

You may inspect and try on the Products during the 14-day withdrawal period, as you would in a physical store. However, you are liable for any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. In particular, a proportionate deduction from your refund may apply to:

• Clothing and textiles returned with visible signs of wear, stains, odours, damage, or with original labels and tags deliberately removed;
• Jewellery and accessories showing scratches, tarnishing, deformation or other signs of use beyond initial inspection and trying on;
• Ceramics, tableware and homeware used for their intended purpose (including food or drink contact) prior to withdrawal.

We will assess the condition of returned Products upon receipt and notify you of any proposed deduction before processing your refund, giving you an opportunity to respond.

RETURNING THE PRODUCTS:

After notifying us of your withdrawal, you must send the Products back to us without undue delay and in any event within 14 calendar days from the date you communicated your withdrawal.

When returning Products, please ensure the following:

• Package the Products securely to prevent damage during transit.
• Use a reliable, trackable shipping method and keep proof of postage. 
• Contact us before returning to receive the return address and instructions.
• Share the tracking number with us so we can monitor the return shipment.

Return shipping costs are borne by you as the Customer. We do not cover the cost of return shipments for withdrawals. (Return shipping costs for defective or non-conforming Products are borne by us.)

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The Right of Withdrawal does not apply to:

• Sealed goods not suitable for return for health protection or hygiene reasons, if the packaging was unsealed after delivery (e.g. sealed underwear or swimwear).
• Any other cases provided for by applicable consumer protection legislation.

REFUNDS

Once you notify us of your withdrawal, we will process your refund within 14 calendar days from the day we receive your notification. However, we reserve the right to withhold the refund until we have received the Products back or you have provided evidence of having sent them back.

Your refund will include the full amount paid for the Products. Where a diminished value deduction applies, we will notify you and process the adjusted refund.

Refunds are processed to the original payment method, unless otherwise expressly agreed upon with you. Processing times may vary depending on your bank or payment provider.

2. PRODUCTS WITH A LACK OF CONFORMITY (DEFECTIVE PRODUCTS)

We are responsible for any lack of conformity or defect in the Product that existed at the time of delivery.
If your Product does not conform to the contract or has a defect present at the time of delivery, we will:

• replace the Product; or
• provide a full refund, if replacement is not possible or cannot be provided within a reasonable time.

All return shipping costs for confirmed non-conforming Products are borne by us. We will provide return instructions upon confirmation of your claim.
Where a lack of conformity is confirmed, we will process the applicable remedy: replacement or refund — without undue delay and in any event within 14 calendar days from the date of confirmation.

WHAT DOES NOT CONSTITUTE A LACK OF CONFORMITY

The following circumstances are not considered a lack of conformity (defect), including but not limited to:

• Natural wear and tear from normal use over time, including fading, pilling, softening of materials or gradual loss of colour or lustre.
• Damage from failure to follow care instructions, including incorrect washing, drying, ironing or dry-cleaning.
• Mechanical damage caused by you, including tears, cuts, scratches, chips, cracks, breakage or deformation resulting from impact, pressure, dropping or improper storage.
• Damage from external factors, including exposure to chemicals, excessive moisture, direct sunlight or extreme temperatures.
• Natural variations in colour, texture or dimensions inherent to handmade or artisan products, as disclosed on the relevant Product page.
• Tarnishing of metal surfaces of jewellery or accessories through contact with skin, cosmetics or air.
• For ceramics and tableware: chips, cracks or breakage resulting from impact or improper handling after delivery, as distinct from manufacturing microfractures present at the time of delivery.

HOW TO REPORT A NON-CONFORMITY

If you believe a Product does not conform to the contract, please contact us at customer@guniaproject.com with a description of the issue. Your claim must include:

• Clear photographs showing the issue, including the affected area and the Product as a whole.
• A description of when and how the issue was discovered.
• Confirmation that the Product was used and stored in accordance with the care instructions.
• Proof of purchase (Order number or payment confirmation).

You may report any lack of conformity that existed at the time of delivery and became apparent within two (2) years of delivery. 

We will review your claim within 14 business days of receiving the above information and notify you of the outcome.

3. CONTACT

For all return, exchange or refund enquiries, please contact us at customer@guniaproject.com. Please include your Order number and a description of your request. 

Gunia Project products are made from carefully selected materials. With proper care, they will maintain their appearance and quality for many years.

Jewelry

Jewelry requires special care to remain as beautiful as on the first day.

Impact or dropping may damage the product.

Avoid contact with water or any moisture.

Keep away from direct sunlight and heat sources.

If the jewelry has natural stones, avoid contact with liquids (water, perfumes, solvents) and oily substances (creams, cosmetics).

It is recommended to store jewelry separately in a bag or box.

For cleaning, use a jewelry wipe or soft dry cloth.

Ceramics

Ceramic products should be used with care to preserve their surface and decorative elements.

Do not use detergents with abrasive particles or citrus additives.

Do not use abrasive sponges.

Products with gold details should not be placed in the microwave.

Avoid surface contact during storage as this may damage the finish.

Strong impacts or drops may cause cracks or chips.

Clothing and accessories

Our clothing and accessories are made from natural fabrics. They will remain in their original shape and form if properly cared for.

Dry cleaning only is recommended.

Avoid contact with liquids (water, perfumes, solvents) and oily substances (creams, cosmetics).

Iron on the wrong side, preferably through a protective fabric.

This Privacy and Cookies Policy ("Privacy Policy") explains how GUNIA, represented by Individual Entrepreneur Tymoshenko D.Y., located at located at UKRAINE, 04060,  SHEVCHENKIVSKYI DISTRICT, SHCHUSIEVA STR., BLD. 19/11, APT. 15, Kyiv, Ukraine under identification code (EDRPOU) 3328717144 ("we", "us", "our"), collects, uses, discloses and protects your personal data when you visit or use the website https://guniaproject.com (the "Website") or otherwise interact with us.

For the purposes of applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), we act as the data controller in relation to your personal data processed via the Website. This means we determine the purposes and means of processing your personal data and are responsible for it.

By using the Website or purchasing Products through the Website, you acknowledge that you have read and understood this Privacy Policy. 

1. PERSONAL DATA WE COLLECT

The personal data we collect depends on how you interact with the Website and our services.

1.1. Information you provide to us directly. This may include:

• Contact details: your name, billing and delivery address, email address.
• Order and delivery details: Products ordered, delivery address, order notes, payment confirmation.
• Purchase history: Products you view, add to cart, purchase or return.
• Customer support information: the content of your communications with us (emails, messages), including questions, complaints and feedback.
• Marketing preferences: whether you have subscribed to our newsletter or marketing emails.

1.2. Information collected automatically. When you visit the Website, we automatically collect certain information using cookies, pixels and similar tracking technologies. This may include:

• Technical data: IP address, browser type and version, operating system, language settings, device type.
• Usage data: pages viewed, clicks, time spent, navigation paths, referring URLs.
• Email interaction data: whether you opened or clicked on our marketing emails (collected via Klaviyo).
• Advertising and analytics data: collected via Google Analytics and Meta Pixel (Facebook/Instagram). This may include information about your behaviour on the Website used to measure and personalise advertising.

2. PURPOSES AND LEGAL BASES FOR PROCESSING

We process your personal data only where we have a legal basis under GDPR. Depending on the context, the legal basis will be one or more of the following:

• Performance of a contract (Article 6(1)(b) GDPR) — where processing is necessary to fulfil your Order or provide our services.
• Compliance with a legal obligation (Article 6(1)(c) GDPR) — where we are required to process data by law.
• Legitimate interests (Article 6(1)(f) GDPR) — where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
• Your consent (Article 6(1)(a) GDPR) — where you have given us specific consent (e.g. for marketing emails or non-essential cookies).

2.1. To process and fulfil your Orders. 

• Processing Orders placed via the Website.
• Arranging delivery and returns.
• Communicating with you about your Orders (confirmations, updates, returns, refunds).

Legal basis: performance of a contract.

2.2. To process payments and comply with financial and legal obligations. 

• Processing payments via Solidgate or other payment providers made available on the Website.
• Maintaining accounting records and complying with tax and financial reporting obligations.

Legal basis: performance of a contract; compliance with legal obligations.

2.3. To analyse our business, improve the Website, our Products and services.

• Analysing Website traffic and usage via Google Analytics.
• Understanding customer preferences, purchasing behaviour and popular Products to improve our offering.
• Improving Website functionality and user experience.

Legal basis: legitimate interests (to improve our Website and services); consent (where required for non-essential cookies).

2.4. Marketing and advertising. 

• Sending marketing emails and newsletters via Klaviyo (where you have subscribed or where otherwise permitted by law).
• Personalising and measuring advertising on the Website and on third-party platforms (Facebook, Instagram) via Meta Pixel.

Legal basis: your consent (for direct electronic marketing and advertising cookies); legitimate interests (to promote our Products), subject to your right to object at any time.

You may unsubscribe from marketing emails at any time by using the "unsubscribe" link in our emails, by updating your preferences in Klaviyo, or by contacting us via customer@guniaproject.com.

2.5. Customer support and communication. 

• Responding to your questions, requests and complaints.
• Providing after-sales support and managing our relationship with you.

Legal basis: performance of a contract; legitimate interests (to provide good customer service).

2.6. Legal compliance and protection. 

• Complying with legal obligations.
• Responding to lawful requests from authorities.
• Enforcing our Terms and Conditions and protecting our rights, property and safety.

Legal basis: compliance with legal obligations; legitimate interests (protection of our business and enforcement of legal claims).

3. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies on the Website. Cookies are small text files stored on your device when you browse the Website. They may be set by us (first-party cookies) or by third parties (third-party cookies).

We use the following types of cookies:

• Required cookies: essential for the Website to function properly, including logging in, adding items to the cart and completing checkout. These cookies cannot be disabled and do not require your consent.
• Personalization cookies: store details about your actions and preferences to personalise your next visit to the Website (e.g. currency, language, region settings).
• Marketing cookies: used by us and our partners to optimise marketing communications and show you relevant advertisements on other websites. These cookies are set by advertising partners such as Meta Pixel (Facebook/Instagram) and Klaviyo and require your consent.
• Analytics cookies: help us understand how visitors interact with the Website so we can identify areas for improvement. These cookies collect aggregated and anonymised data via tools such as Google Analytics.

Shopify cookies: Shopify, as our Website platform provider, also sets cookies necessary for the operation of the Website. For more information, see: https://www.shopify.com/legal/cookies

Where required by law, we use a cookie consent banner to obtain your consent for non-essential cookies. You can manage or withdraw your consent at any time through the cookie settings on the Website or through your browser settings. Please note that disabling certain cookies may affect Website functionality.

4. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Website platform and infrastructure providers — to host the Website, process Orders, support checkout and manage our online store (e.g. Shopify Inc., Canada).
• Payment providers — to process payments and complete transactions. Payment card details are processed directly by the payment provider and are not stored by us (e.g. Solidgate and other payment providers available on the Website).
• Email and marketing platforms — to manage email subscriptions, send marketing communications and analyse email engagement (e.g. Klaviyo Inc., USA).
• Delivery and logistics partners — to fulfil and track deliveries, receiving recipient data (name, delivery address, contact details) as necessary for this purpose (e.g. DHL, Nova Poshta).
• Analytics and advertising partners — to provide website analytics and measure advertising effectiveness (e.g. Google LLC via Google Analytics, Meta Platforms Ireland Ltd via Meta Pixel).
• Public authorities and regulators — where required by applicable law, legal process, court order, or to protect our rights and those of others.

The list of specific providers within each category may change over time. We will reflect any material changes in an updated version of this Privacy Policy.

Your personal data may be processed and stored outside Ukraine, including in countries where our service providers operate. When sharing your personal data with third parties, we take necessary and reasonable steps to ensure its protection, including by entering into appropriate data processing agreements or other contractual arrangements. Such transfers do not require your separate consent, as they are carried out based on contractual necessity, legal obligations or other lawful grounds under applicable data protection law. Where personal data is transferred to countries outside the European Economic Area, such transfers are carried out based on appropriate safeguards, including adequacy decisions adopted by the European Commission (e.g. in respect of Canada) or Standard Contractual Clauses (e.g. in respect of the United States).

We do not sell your personal data to third parties.

5. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• for the duration of our contractual relationship with you and for a reasonable period thereafter to handle any post-sale queries, returns or claims;
• for as long as required by applicable law;
• for the period necessary to establish, exercise or defend legal claims;
• for marketing purposes, until you unsubscribe or withdraw your consent.

When your personal data is no longer needed, we will securely delete or anonymise it.

6. SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include encryption of payment data, access controls and secure data storage practices.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

7. YOUR RIGHTS 

You have the following rights in relation to your personal data, subject to certain conditions and limitations:

• Right of access — to obtain confirmation of whether we process your personal data and to receive a copy of it.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies.
• Right to restriction of processing — to request that we limit processing in certain circumstances.
• Right to data portability — to receive personal data you provided to us in a structured, commonly used, machine-readable format and to transmit it to another controller, where processing is based on consent or contract and carried out by automated means.
• Right to object — to object at any time to processing based on our legitimate interests, including profiling, and to object to direct marketing.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint — you have the right to lodge a complaint with the supervisory authority in your country of habitual residence, place of work or place of the alleged infringement.

To exercise your rights, please contact us using the contact details in Section 9 below. We may need to verify your identity before responding to your request.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, the Website's functionality, or applicable laws. The updated Privacy Policy will be published on the Website at https://guniaproject.com/policies/privacy-policy with an updated "Edition dated" line.

We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.

9. CONTACT US

If you have any questions about this Privacy Policy, about how we process your personal data, or wish to exercise your data protection rights, please contact us at: customer@guniaproject.com (please include “Personal data” in the subject line)